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Dyana McMahon champions the behavioral support program at Caressant Care Bourget and is instrumental in ensuring all residents are getting the referrals and follow ups that they need completed. She also works with her colleagues to ensure every resident’s care plan is thorough and complete.

Through Dyana's BSO leadership, the home has been able to reduce the number of episodes of escalation and hospital transfers due to behaviors.

On top of this, Dyana has been integral to ensuring all staff feel supported in their daily work. She works with individuals to help with their workload and avoid burnout, and has developed effective communication tools to empower staff with knowledge to provide more holistic resident care.

In the words of her nominator, “Dyana is a true leader. She finds a perfect balance to advocate for her residents, the staff and the home in general. Families love her and we can always depend on her to motivate and encourage everyone else. In times of challenge, she is a fierce advocate and finds a solution to every problem. She is patient and kind and has changed many residents’ lives for the better.”

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